Customer Service

Whether you're placing your first wholesale order, tracking a shipment, or exploring a brand partnership, the DBW PERFUMES & COSMETICS TRADING L.L.C team is here to help.

Email

sales@dubaibeautywholesale.com

Phone / WhatsApp

+971 55 812 8354

Address

Naif St, Deira, Dubai, UAE

Business Hours

Monday - Saturday, 9:00 AM - 6:00 PM (GST). Closed Sunday.

Response Time

We aim to respond to all inquiries within 1 business day.

Frequently Asked Questions

Everything you need to know about ordering from DBW.

About DBW

Ordering

Shipping & Delivery

Product Authenticity & Quality

Brand Partnerships & Marketing

Account & Order Support

For assistance with an existing order, shipping updates, product availability, returns, or account support, please email sales@dubaibeautywholesale.com and include your order number (if applicable) so we can respond more efficiently.

Have a question not covered here? Reach out to our team at +971 55 812 8354 — we're happy to help.

Customer Service

Email

Phone / WhatsApp

Address

Business Hours

Response Time

Frequently Asked Questions

About DBW

What is DBW PERFUMES & COSMETICS TRADING L.L.C?

Who can buy from DBW?

How do I become a DBW wholesale customer?

Ordering

Is there a minimum order quantity (MOQ)?

How are orders processed?

How long will you hold my paid order?

Is stock availability guaranteed once I place an order?

What payment methods do you accept?

Shipping & Delivery

Which countries does DBW ship to?

Can I collect my order myself?

Do you offer local delivery within Dubai?

Who is responsible for customs and import duties?

Product Authenticity & Quality

Are DBW products genuine?

What if I receive the wrong item or a damaged product?

Brand Partnerships & Marketing

I represent a beauty brand — can DBW distribute our products?

Does DBW offer marketing support to brand partners?

Account & Order Support